Customer Relationship Manager (CRM)

As an experienced CRM Administrator, your role will involve administering and maintaining the CRM platform to ensure data integrity, workflows, and integrations are optimized. You will also be responsible for segmenting customer data and developing targeted campaigns across various communication channels such as email, notifications, and SMS. Tracking and analyzing key metrics related to customer engagement, retention, and conversion rates will be crucial in your day-to-day tasks. Collaboration with sales, marketing, and product teams is essential to align CRM strategy with overall business goals. Your expertise will be utilized to train staff and users on the CRM system, aiding in smooth adoption and utilization within the organization. Ensuring compliance with data protection and privacy policies will be a key responsibility to safeguard customer information. Qualifications Required: - Proven experience in CRM administration - Strong analytical skills to track and interpret key metrics - Excellent communication and collaboration abilities - Knowledge of data protection and privacy regulations In this role, you will have the opportunity to work full-time with benefits that include paid sick time and paid time off. The work location is in person, providing a collaborative environment to interact with team members from various departments. If you are seeking a dynamic role where you can utilize your CRM expertise to drive business growth and customer engagement, this position may be the perfect fit for you.,