Customer Relationship Manager (CRM)

Homzinterio is looking for a dedicated Customer Relationship Manager to join our team in a full-time role. As a Customer Relationship Manager at Homzinterio, your primary responsibility will be to manage customer relationships effectively. This role requires a minimum of 4 years of relevant work experience and a strong skill set including Customer Relationship Management, Interior Design Knowledge, Team Collaboration, Communication Skills, Front Office Operations, and Conflict Resolution. Your key responsibilities will include: - Managing customer inquiries and needs in a prompt and efficient manner. - Building and nurturing strong relationships with clients to boost customer loyalty and retention. - Collaborating closely with the interior design team to align customer expectations with project deliverables. - Coordinating with various departments to ensure the smooth delivery of products and services. - Resolving conflicts and addressing complaints while prioritizing high levels of customer satisfaction. - Monitoring customer feedback to pinpoint areas for service improvement. - Generating detailed reports on customer interactions and feedback to drive business strategies. - Keeping abreast of industry trends to offer innovative solutions and enhance customer offerings. If you are passionate about customer service, possess the required skills, and are excited about working in a dynamic environment, we would love to have you on board at our Gachibowli location.,