Customer Relationship Manager (CRM)

Babulal Jewellers is looking for a Customer Relationship Manager (CRM) to enhance customer engagement, build strong relationships, and ensure excellent customer service. The ideal candidate should have a passion for Jewellery Retail, excellent communication skills, and a customer-centric approach to drive business growth.

Key Responsibilities:

• Build and maintain strong relationships with new and existing customers.
• Provide personalised assistance to clients, understanding their preferences and needs.
• Handle customer inquiries, complaints, and feedback with professionalism.
• Maintain and update the customer database for future engagement and marketing efforts.
• Assist in organising exclusive client events, promotions, and loyalty programs.
• Coordinate with the sales and marketing team to enhance customer experience.
• Follow up with clients post-purchase to ensure satisfaction and encourage repeat business.
• Ensure a high level of client retention and referrals through relationship management.
• Maintain detailed records of customer interactions and purchase history.

Required Qualifications & Skills:

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum 1-3 years of experience in customer service or relationship management, preferably in the jewellery retail industry.
• Strong interpersonal and communication skills (English and Hindi).
• Customer-focused mindset with the ability to build lasting relationships.
• Proficiency in CRM software, MS Office, and digital communication tools.
• Problem-solving skills and the ability to handle customer concerns effectively.
• Ability to work in a fast-paced environment and manage multiple client interactions.

Email Id-hr@babulaljewellers.com
Contact No.8085640119

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Education:

• Bachelor's (Required)

Experience:

• Customer relationship management: 1 year (Required)

Location:

• Civil Lines, Raipur, Chhattisgarh (Required)

Work Location: In person

Speak with the employer
+91 8085640119