Customer Relationship Management -Trainee

0 years

3 - 5 Lacs

Posted:-1 days ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary:

We are looking for a motivated and customer-focused individual to join our team as a CRM Executive. The ideal candidate should have strong communication skills, the ability to understand customer needs, and a passion for building long-term customer relationships. Freshers with the right attitude and willingness to learn are welcome to apply.

Key Responsibilities:

  • Interact with customers through calls, emails, and chat to address queries, provide support, and ensure customer satisfaction.
  • Maintain and update customer information in the CRM system accurately.
  • Assist in resolving customer issues by coordinating with internal teams.
  • Build and sustain positive relationships with customers to enhance loyalty and retention.
  • Understand customer requirements and provide appropriate product/service information.
  • Follow up on customer interactions to ensure effective resolution.
  • Generate basic reports from the CRM system as needed.
  • Contribute to improving customer experience by sharing feedback with the team.

Required Skills & Qualifications:

  • Bachelors degree in any discipline.
  • Excellent verbal and written communication skills.
  • Strong interpersonal skills with a customer-centric mindset.
  • Basic computer proficiency; familiarity with CRM tools is a plus.
  • Ability to multitask, prioritize, and manage time effectively.
  • Positive attitude, willingness to learn, and ability to work in a team.


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Manpowergroup Services India logo
Manpowergroup Services India

Staffing and Recruitment

Bangalore

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