Customer Relationship-Japanese

Required Professional Experience

• At least 4 years of experience in a similar role, preferably in an IT or technical setting.
• Fluent in Japanese (JLPT N3 or above) and English, both written and verbal. Proficiency in IT systems, including networks, hardware, software, and troubleshooting.
• Experienced in handling client communication and negotiations.
• Excellent in Japanese skills both translation and interpretation
• Proven hands-on experience in SCRUM or Project Management.
• Excellent problem-solving and analytical skills
• Hands-on experience with cloud technologies, databases, or programming languages is a plus.
• Experience with IT service management tools (e.g., Service Now, Jira).

Preferred Professional Experience

• Certifications in Japanese language proficiency JLPT N2 or above
• Excellent communication and interpersonal skills, with the ability to explain technical information to non-technical individuals
• Experience in working with Japanese clients or in a multicultural team is preferred.
• Knowledge of Mainframe domain.
• Ability to work independently and manage multiple tasks and deadlines.