Customer Relationship Executive - Voice Process

Company Description

Kimirica is a premium luxury lifestyle brand dedicated to thoughtful self-care, offering unique fragrances, premium vegan formulations, and creatively designed products. Known for its 100% vegan, cruelty-free, and paraben-free offerings, Kimirica is loved globally by top luxury hotels and resorts. With a decade of expertise, the brand innovates and manufactures diverse product ranges spanning bath & body, skincare, home, and wellness. Committed to wellness, ethics, and sustainability, Kimirica ensures a holistic approach to enriching everyday life and spreading happiness.

Role Description

This is a full-time on-site role based in Indore for a Customer Relationship Executive - Voice Process. The role involves managing customer inquiries, ensuring end-to-end resolution, handling customer relationships effectively, and addressing concerns to ensure customer satisfaction. The position also includes building and maintaining strong client relationships, providing excellent communication, and working towards creating a positive experience for customers during interactions.

Qualifications

• Strong skills in Customer Satisfaction, Customer Service, and Client Relations
• Proficiency in Business Relationship Management
• Excellent verbal and written Communication skills
• Ability to handle client queries with professionalism and empathy
• Prior experience in a voice process or customer relationship role is an advantage
• Problem-solving skills and ability to work effectively in a team
• Proficiency in using customer management tools and basic computer applications