Customer Relationship Executive – Matrimony BPO

Customer Relationship Executive – Matrimony BPO

Location:

Company:

Matrimony BPO (Sales and Target is there).

About the Company

Malayogam Pvt Ltd

Position Overview

Customer Relationship Executive

Key Responsibilities

• Conduct outbound calls to new users who have created accounts and provide information about the website features and membership options.
• Follow up with existing customers to assist with renewal payments and present available offers or discounts.
• Resolve customer queries patiently and effectively through phone communication.
• Maintain accurate records of customer interactions, feedback, and transactions in the CRM system.
• Achieve individual and team-based sales and renewal targets.
• Coordinate with internal teams to ensure customer satisfaction and issue resolution.

Required Skills & Qualifications

• Proficiency in Malayalam (mandatory).

• Good communication and interpersonal skills.
• Basic computer literacy and familiarity with online platforms.
• Prior experience in

  telesales, customer service, or BPO operations

  will be an added advantage.
• Strong sense of responsibility, patience, and target orientation.

Employment Details

• Job Type:

  Full-time (On-site)

• Industry:

  Matrimony / BPO / Customer Service

• Compensation:

  15k - 25k Per Month with attractive performance-based incentives