Customer Relationship Executive

Jones Lang Lasalle Property Consultants

0 - 3 years

0 - 3 Lacs

Panchkula Haryana India

Posted:1 day ago| Platform: Foundit logo

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Skills Required

Customer service Complaint Handling Feedback collection Inventory tracking Email Management Report Preparation Customer Relationship

Work Mode

On-site

Job Type

Full Time

Job Description

Roles and Responsibilities:

Act as the face of JLL at the client site and maintain strong guest and tenant relationships.
Coordinate with departments to ensure excellent customer experience and collect feedback post service requests or complaints.
Maintain a professional, hospitable appearance at all times.
Take complete ownership of requests or complaints and ensure resolution within TAT.
Conduct regular rounds of the premises and report observations or issues.
Perform timely customer feedback surveys and share results with clients and management.
Respond to emergencies per JLL policies and coordinate with authorities if required.
Follow and be familiar with lost and found procedures.
Attend training programs at the site or JLL office when nominated.
Monitor emails for priority tasks and address concerns promptly.
Handle incoming client calls and emails professionally.
Ensure proper closure of complaints and communicate effectively with stakeholders.
Assist with documentation such as inventory records, complaint trackers, dashboards, MMR, and DMR.
Maintain and update the shift handover/takeover register for task continuity.
Manage and support event execution, maintenance, and guest handling activities.

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