Customer Relationship Executive

Handling Customer Inquiries: Responding to customer inquiries, whether through phone, email, or chat, and providing accurate and timely information. Resolving Customer Issues: Addressing customer concerns, complaints, and problems effectively and efficiently to ensure satisfaction. Providing Excellent Customer Service: Exceeding customer expectations by providing positive and helpful service interactions. Building and Maintaining Relationships: Fostering positive and lasting relationships with customers to build trust and loyalty. Customer Retention: Implementing strategies to keep existing customers and minimize churn. Database Management: Maintaining accurate and up-to-date customer records. Analyzing Customer Data: Identifying trends and patterns in customer behavior to inform business decisions. Upselling and Cross-selling: Identifying opportunities to increase customer spending by suggesting additional products or services. Telecalling: Cold Calling Customers for Marketing and sales. Job Types: Full-time, Fresher Pay: ₹15,000.92 - ₹30,000.00 per month Benefits: Paid sick time Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Language: English (Preferred) Work Location: In person