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Legacy keepers
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Customer relationship Executive( Hospitality)

Customer relationship Executive( Hospitality)

Legacy keepers

2 years

1 - 4 Lacs

Raipur

Posted:5 days ago| Platform: GlassDoor logo

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Skills Required

management maintenance payments communication

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Greet guests with warmth and professionalism upon arrival
Handle guest check-in and check-out procedures efficiently
Manage room reservations, cancellations, and modifications through the property management system (PMS)
Answer phone calls, emails, and guest inquiries in a timely and courteous manner
Provide information about hotel facilities, local attractions, and transportation
Handle guest complaints or concerns tactfully, escalating to supervisors when needed
Coordinate with housekeeping, maintenance, and other departments for smooth guest service
Maintain guest records, process payments, and generate bills accurately
Monitor the lobby and reception area to ensure

Job Type: Full-time

Pay: ₹15,000.00 - ₹35,000.00 per month

Benefits:

Cell phone reimbursement

Experience:

Fluent English Communication : 2 years (Required)
Handling clients: 2 years (Required)
Hospitality sector : 2 years (Required)

Work Location: In person

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