Customer relationship Executive( Hospitality)

• Greet guests warmly and ensure a smooth check-in and check-out process.
• Maintain regular communication with guests before, during, and after their stay to ensure satisfaction.
• Address guest queries, concerns, or complaints promptly and professionally.
• Maintain detailed guest records, preferences, and history to personalize service.
• Work closely with the front office, housekeeping, and other departments to ensure seamless service.
• Upsell services such as spa packages, tours, or dining experiences to enhance guest satisfaction.
• Collect feedback through surveys or direct interactions and take corrective actions as needed.
• Build long-term relationships with guests to encourage loyalty and repeat visits.
• Ensure all guest information is handled with the utmost confidentiality and security.

Key Skills & Requirements:

• Bachelor’s degree in Hospitality, Business, or a related field preferred.
• 1–3 years of experience in customer service, preferably in the hospitality sector.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving skills.
• Pleasant personality with a guest-first attitude.
• Ability to work in shifts, weekends, and under pressure.
• Familiarity with hospitality software (e.g., Opera, IDS, etc.) is an advantage.
• Proficient in MS Office (Word, Excel, Outlook).

Work Environment:

• Fast-paced hospitality setting (e.g., hotel front desk, concierge, or guest services).
• Interaction with domestic and international guests.
• Occasional requirement to stand or walk for long periods.

Job Type: Full-time

Pay: ₹28,000.00 - ₹35,000.00 per month

Benefits:

• Cell phone reimbursement

Experience:

• Hospitality Incharge: 3 years (Required)
• Hospitality supervisor : 3 years (Required)
• Hospitality : 5 years (Required)

Work Location: In person