Customer Relationship Executive

2 - 5 years

4 - 6 Lacs

Posted:8 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Roles and Responsibilities:

  • Maintain a deep understanding of the company products and services to provide accurate information and solutions to customers.
  • Aim for high Customer Satisfaction Scores by identifying and addressing customer needs swiftly, ensuring minimal turnaround time.
  • Engage with customers before and after sales via various channels (calls, emails, social media, etc.) to address queries, complaints, and feedback efficiently.
  • Coordinate with the factory team to resolve issues promptly and discuss dispatch statuses, ensuring smooth operations and customer satisfaction.
  • Send review requests and manage responses on platforms like Amazon Seller Central and Shopify Yoto, leveraging customer feedback for continuous improvement.
  • Utilize CRM systems to track customer interactions, schedule follow-ups, and analyze data to identify improvement areas or sales opportunities.
  • Collaborate closely with sales and marketing teams to maintain a consistent and high-quality customer experience.

Required Skills:

  • Customer-focused personality, dedicated to offering exceptional service.
  • Excellent interpersonal skills to establish and maintain rapport with customers and colleagues.
  • Proficient in handling consumer complaints, with experience in cold calling and email communication.
  • Strong communication skills in English & Hindi / English & Tamil.
  • Expertise in sales conversion techniques to maximize revenue opportunities.
  • Proven experience in a customer service role, preferably in a similar industry.
  • Familiarity with CRM software and practices.
  • Any other language would be considered a plus.

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Cynosure Corporate Solutions

Consulting

Anytown

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