Customer Relationship Executive (CRE)

As a Customer Support Executive, you will be responsible for providing exceptional customer service and support to clients. Serving as the primary point of contact, you will address inquiries, resolve issues, and ensure customer satisfaction. Strong communication skills, problem-solving abilities, and dedication to high-quality service are essential. Responsibilities: - Respond promptly and professionally to customer inquiries via phone, email, chat, or social media platforms. - Provide accurate information on products, services, policies, and procedures to customers. - Assist customers with troubleshooting technical issues and guide them through problem-solving steps. - Handle and resolve customer complaints or concerns courteously and timely. - Escalate complex issues to appropriate departments or supervisors for further assistance. - Maintain detailed records of customer interactions, transactions, inquiries, and complaints. - Follow up with customers to ensure satisfactory resolution of their issues. - Collaborate with team members to enhance processes and improve the overall customer experience. - Stay updated on product features, updates, and industry trends to better assist customers. - Meet or exceed performance goals related to customer satisfaction, response times, and resolution rates. Requirements: - Bachelor's degree in business administration, communications, or related field preferred. - Minimum 2 years of experience required. - Proven experience in customer service or support roles, preferably in a fast-paced environment. - Excellent communication skills, both verbal and written, with a strong command of the English language. - Ability to remain calm and professional in challenging situations and manage customer emotions effectively. - Strong problem-solving skills and creative issue resolution abilities. - Proficiency in using customer service software, CRM systems, and relevant tools. - Flexibility to work in shifts, including evenings, weekends, and holidays as required. - Ability to work independently and collaboratively within a team. - Attention to detail and accuracy in documenting customer interactions and resolutions. - Empathy and a genuine desire to help customers resolve issues and enhance their experience. Benefits: - Cell phone reimbursement - Internet reimbursement - Paid sick time Experience: - Telecalling: 3 years (Preferred) Work Location: In person,