Customer Relationship Executive (CRE)

About the Organization

The organization operates in the healthcare services and solutions domain, working closely with patients, healthcare providers, and internal teams to ensure smooth service delivery, strong customer relationships, and high satisfaction levels. The focus is on patient support, coordination, follow-ups, and service excellence.

Qualification

• Graduate in any discipline (preferred background in healthcare, management, or commerce)

Relevant Industry

Healthcare / Diagnostics / Hospitals / Medical Services

Required Skills & Competencies

• Excellent verbal and written communication skills
• Strong interpersonal and relationship-management abilities
• Experience in handling patient/customer queries and follow-ups
• Basic computer knowledge (MS Excel, CRM systems, email handling)
• Ability to manage multiple tasks and work under pressure
• Problem-solving and customer-centric mindset

Key Roles & Responsibilities

• Handle inbound and outbound calls from customers/patients
• Address queries related to services, appointments, reports, and processes
• Coordinate with internal departments to ensure timely resolution of issues
• Maintain accurate customer records and update CRM systems regularly
• Follow up with customers for feedback, service updates, and pending actions
• Ensure high levels of customer satisfaction and service quality
• Escalate unresolved issues to the concerned teams in a timely manner

Desired Candidate Profile

• 1–3 years of experience in customer relationship or service roles
• Experience in healthcare, diagnostics, or hospital settings preferred
• Patient, empathetic, and professional approach toward customers
• Comfortable working in a fast-paced service environment

Experience

1–3 Years

Location

As per requirement

CTC

As per industry standards

Job Types: Full-time, Permanent

Pay: ₹35,000.00 - ₹40,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid sick time

Work Location: In person