Customer Relationship Executive

1 - 5 years

2 - 3 Lacs

Posted:1 day ago| Platform: Naukri logo

Apply

Work Mode

Work from Office

Job Type

Full Time

Job Description

  • We are looking for a friendly and customer-focused Customer Relationship Executive to manage and enhance relationships with existing and potential customers.
  • You will be the first point of contact for customer inquiries, ensuring high levels of satisfaction by providing tailored solutions, resolving concerns, and supporting retention efforts.
  • Your role will also involve generating business opportunities through cross-selling and upselling.
  • Key Responsibilities: Build and maintain strong, long-lasting relationships with customers, ensuring their needs are met in a timely and professional manner.
  • Respond to customer inquiries via phone, email, or chat, providing information about products/services.
  • Resolve customer complaints and issues efficiently, escalating to higher management when necessary.
  • Regularly check in with existing customers to gather feedback, provide updates, and identify opportunities for improvement or additional services. Identify and pursue cross-selling and upselling opportunities based on customer needs and preferences.
  • Track and manage customer interactions in the CRM system, ensuring accurate records.
  • Assist in processing orders, managing customer accounts, and ensuring timely follow-up.
  • Stay updated on product knowledge and company offerings to better serve customers.
  • Work closely with the sales and marketing teams to ensure alignment on customer expectations and company goals

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

RecommendedJobs for You