Banconus Finserv

We are looking for a friendly and customer-focused Customer Relationship Executive to manage and enhance relationships with existing and potential customers. You will be the first point of contact for customer inquiries, ensuring high levels of satisfaction by providing tailored solutions, resolving concerns, and supporting retention efforts. Your role will also involve generating business opportunities through cross-selling and upselling. Key Responsibilities: Build and maintain strong, long-lasting relationships with customers, ensuring their needs are met in a timely and professional manner. Respond to customer inquiries via phone, email, or chat, providing information about products/services. Resolve customer complaints and issues efficiently, escalating to higher management when necessary. Regularly check in with existing customers to gather feedback, provide updates, and identify opportunities for improvement or additional services. Identify and pursue cross-selling and upselling opportunities based on customer needs and preferences. Track and manage customer interactions in the CRM system, ensuring accurate records. Assist in processing orders, managing customer accounts, and ensuring timely follow-up. Stay updated on product knowledge and company offerings to better serve customers. Work closely with the sales and marketing teams to ensure alignment on customer expectations and company goals