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Jobs in pathanāmthitta
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Autobahn Trucking Corporation Pvt. Ltd
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Customer Relationship Executive

Customer Relationship Executive

Autobahn Trucking Corporation Pvt. Ltd

0 years

1 Lacs

pathanāmthitta

Posted:6 hours ago| Platform: GlassDoor logo

Apply

Skills Required

database service schedule communication management crm

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Maintain an up-to-date customer database and records in the system.
Make service reminder calls to customers as per the defined process.
Schedule and update service appointments during reminder calls.
Conduct post-service feedback calls to customers as per the process.
Answer incoming calls professionally, providing necessary information about products and services while obtaining complaint details.
Keep accurate records of customer interactions, inquiries, complaints, comments, and actions taken.
Follow up to ensure appropriate actions have been taken on customer requests and complaints.

Required Skills and Qualifications:

Excellent verbal and written communication skills.
Strong customer service and problem-solving abilities.
Ability to maintain detailed and accurate records.
Proficiency in using customer relationship management (CRM) software.
Ability to handle and escalate complaints effectively.

Job Types: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

Cell phone reimbursement
Health insurance
Leave encashment
Life insurance
Provident Fund

Work Location: In person

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