Customer Relationship and Sales Executive

Customer Relationship & Sales Executive – Used Vehicles Marketplace

About Us

We are a growing startup in the used vehicles marketplace, focused on building strong, lasting relationships with both sellers and customers. Our core value is simple: no customer should leave dissatisfied.

Role Overview

We are looking for a dynamic, customer-focused professional who is exceptionally skilled in dealing with people. The ideal candidate will understand customer requirements, resolve queries in real-time, and ensure a smooth buying/selling experience. This role is central to driving customer satisfaction, retention, and conversions.

Key Responsibilities

• Understand and address customer requirements promptly and effectively.
• Manage seller and customer communications to ensure smooth transactions.
• Resolve queries in real-time with a positive and solution-driven approach.
• Ensure no customer dissatisfaction by delivering the best possible service.
• Take timely follow-ups from customers and maintain strong engagement.
• Work with our internal team to get quick solutions for customers and sellers.
• Dedicate time and effort toward the growth of the startup.
• Drive customer conversions and ensure successful vehicle deals.

Requirements

• Strong people-handling and communication skills.
• Positive outlook with a “never give up” attitude.
• Hardworking and committed until the customer is satisfied.
• Basic computer knowledge and ability to work across multiple platforms/devices.
• Ability to multitask, manage follow-ups, and maintain customer records.
• Previous experience in customer service, sales, or marketplace roles (preferred, not mandatory).

What We Offer

• A supportive team environment with prompt solutions to help you succeed.
• Competitive pay aligned with your performance and results.
• Opportunity to grow alongside a fast-scaling startup.
• A chance to play a key role in shaping customer experience in the used vehicles marketplace.