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Customer Relations Officer

Customer Relations Officer

Fusion CX

0 - 4 years

0 Lacs

howrah west bengal

Posted:13 hours ago| Platform: Shine logo

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Skills Required

inbound customer care

Work Mode

On-site

Job Type

Full Time

Job Description

As an Inbound Customer Care representative for the Hindi Process at apna.co, your main responsibility will be to handle incoming customer queries and provide them with excellent service. You will be the first point of contact for customers and play a crucial role in ensuring their satisfaction. Key Responsibilities: - Handle incoming customer calls in a professional and courteous manner - Listen to customer concerns and provide appropriate solutions - Escalate unresolved issues to the relevant department for further assistance - Maintain accurate records of customer interactions and transactions - Follow communication procedures, guidelines, and policies Qualifications Required: - Fluency in Hindi language - Excellent communication skills - Customer service oriented - Ability to work in a fast-paced environment - Prior experience in customer service is a plus If you are a candidate who is passionate about providing exceptional customer service and can communicate effectively in Hindi, we encourage you to apply for this role. For more details or to apply for the job, please contact HR Tapas at 9547730123.,

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Customer Relations Officer