Customer Relations Manager - Textile Showroom

Position - Customer Relations Manager ( Male Only )

Job description:

We are looking for a well-experienced CRM who can engage with customers and build a positive relationship.

Duties and Responsibilities:

• Supervises customer service representatives.
• Ensures that customers receive the quickest service possible.
• Determines a course of action to resolve customer problems.
• Overseeing the relationship with customers handled by the team.
• keeping customers updated on the latest products.
• Building and maintaining relationship with customers.
• Provides assistance to representatives during extremely busy times.
• Generates reports for upper management.
• Maintains database of customers for follow up.
• Ensures a seamless process flow from the customer’s initial order to the delivery of products and services.
• Uses social media to help promote the company’s products and services.
• Reviews customer evaluations in regards to service representatives’ work and looks for areas that need improvement.
• Trains representatives on new product and service offerings as well as special sales and promotions.
• Helps develop new products, services and promotions based on customer preferences.
• Meets deadlines.
• Participates in the formulation of the company’s strategic plan.

Skills:

• Must have outstanding customer service skills.
• Strong interpersonal and active listening skills.
• Must have good computer skills.
• Must be highly detail oriented and have the ability to effectively multi-task.
• Excellent communication skills (Tamil & English& Hindi)
• Strong research and analytical skills.
• Positive Attitude.
• Affinity to work in a team.
• Must have excellent management and leadership skills.
• Extensive knowledge of the products and services offered by the company.

Address :

Sundari Silks, Mumbai.

9/18, 10/17, Tejpal Rd, Agarwal Market,

Vile Parle East, Vile Parle,

Mumbai,

Maharashtra 400057.

Interview Detail:

Contact: HR - 98844 64937 (WhatsApp your updated RESUME immediately )

Salary: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Salary
• Beta
• Incentive
• bonus

Experience:

• Customer service: 2 to 5 years (Preferred)

Language:

• Tamil / English / Hindi

Work Location:

In person

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift
• Morning shift

Supplemental Pay:

• Yearly bonus

Work Location: In person