Customer Relations Executive

Job Description – Customer Relationship Executive (CRE)

Location: Jaipur
Brand: Zaribari – Luxury Fashion

At Zaribari, we believe that luxury is not just in the garment—it is in every detail of the customer journey. We are seeking a Customer Relationship Executive (CRE) who will serve as the face and voice of the brand, ensuring that each interaction is warm, seamless, and reflective of the exclusivity our clients deserve.

Key Responsibilities

• Luxury Communication: Respond to client inquiries on WhatsApp, Instagram, and other platforms with promptness, warmth, and sophistication.
• Personalized Appointments: Arrange and manage appointments for consultations, fittings, and private viewings, ensuring a smooth and memorable client experience.
• Concierge-Style Follow-Ups: Maintain ongoing communication with clients through follow-up calls and messages, offering gentle reminders and thoughtful updates.
• Client Relationship Management: Build long-lasting relationships by understanding client preferences and anticipating their needs.
• Seamless Coordination: Liaise with the design and sales teams to ensure every client request is met with precision and care.
• Brand Representation: Uphold the values of luxury, discretion, and exclusivity in every interaction.

Ideal Candidate Qualities

• Polished, well-spoken, and client-centric with a natural flair for hospitality.
• Exceptional communication skills in English and Hindi; poised and graceful in tone.
• Organized and detail-oriented with the ability to manage multiple client requests.
• Tech-savvy, proficient in WhatsApp Business, Instagram, and CRM systems.
• A warm personality with the ability to make clients feel valued and at ease.

Preferred Qualifications

• Graduate in Hospitality, Luxury Management, Fashion Communication, or related fields.
• 1–2 years of experience in luxury retail, premium hospitality, or client relations.
• Prior exposure to fashion, couture, or luxury services will be highly valued.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Health insurance
• Paid time off
• Work from home

Work Location: In person