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Home
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Jobs in Malappuram, Kerala
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Phoenix Cars India Pvt Ltd
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Customer Relation Executive

Customer Relation Executive

Phoenix Cars India Pvt Ltd

0 years

1 Lacs

Malappuram, Kerala

Posted:1 day ago| Platform: SimplyHired logo

Apply

Skills Required

Customer service Administrative experience Bachelor's degree Organizational skills Typing In-person Phone etiquette

Work Mode

On-site

Job Type

Full Time

Job Description

Freshers are also considered
Female vacancy
more info 9526202013
Maintain up-to-date customer database and records in the system
Service Reminder call to customers as per process
Take appointments during Service Reminder calls and update the system
Post Service Feedback calls to customers as per the process
Answer calls professionally to provide necessary information about products and services, and obtain details of complaints.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken.
Follow up to ensure that appropriate actions were taken on customers requests/ complaints.
Escalate unresolved customer grievances or special requests to the concerned for further actions as per the escalation matrix.
Make service measure calls as per requirement

Job Types: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹12,000.00 per month

Benefits:

Health insurance
Provident Fund

Education:

Bachelor's (Preferred)

Work Location: In person

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