Customer Relation Executive

Job Summary

The Customer Relationship Executive (CRE) is responsible for managing customer interactions, addressing concerns, providing product/service information, and ensuring excellent customer satisfaction. The role focuses on building long-term customer relationships and supporting sales and service teams for smooth operations.

✅ Key Roles & Responsibilities

• Welcome and assist customers visiting the showroom/office.
• Handle customer queries through phone, WhatsApp, and in person.
• Maintain customer records and update CRM systems.
• Coordinate with service, and support teams for timely follow-up.
• Resolve customer complaints and escalate issues when necessary.
• Ensure smooth customer flow and reduce waiting time.
• Communicate offers, promotions, and service reminders to customers.
• Collect feedback and ensure high customer satisfaction (CSI).
• Manage appointment scheduling and follow-up calls.
• Assist in documentation, billing, and basic administrative tasks.

✅ Skills Required

• Good communication skills (English & Tamil).
• Customer handling skills.
• Basic computer knowledge (MS Office/CRM).
• Problem-solving and patience.
• Positive attitude and polite behavior.
• Ability to multitask and coordinate with teams

Job Type: Full-time

Pay: ₹9,000.00 - ₹12,000.00 per month

Benefits:

• Provident Fund

Work Location: In person