Customer Relation Executive (CRE)

Job Description

A Customer Relations Executive (CRE) is responsible for managing and improving customer relationships, addressing inquiries, resolving complaints, and ensuring customer satisfaction. Their role is crucial in maintaining a positive brand image and fostering customer loyalty. Job Description: Customer Relations Executive Job Summary: The Customer Relations Executive will interact with customers to address their concerns, provide product/service information, and ensure a high level of customer satisfaction. They will work closely with different departments to resolve customer issues efficiently. Key Responsibilities: Customer Interaction: Engage with customers through calls, emails, or face-to-face interactions to provide assistance and information. Complaint Resolution: Handle customer complaints, escalate issues when necessary, and ensure timely resolution. Customer Support: Assist customers with inquiries regarding products, services, pricing, and policies. Relationship Management: Build and maintain positive relationships with customers to enhance their overall experience. Documentation & Reporting: Maintain records of customer interactions, feedback, and resolutions for future reference. Collaboration: Work with sales, service, and support teams to enhance customer satisfaction. Follow-up: Conduct follow-ups to ensure customer issues are resolved and gather feedback for service improvement. Job Type: Full-time Pay: ₹12,000.00 - ₹20,000.00 per month Benefits: Health insurance Leave encashment Paid sick time Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Yearly bonus Education: Higher Secondary(12th Pass) (Preferred) Language: English (Preferred) Work Location: In person