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Job Title: Customer Relations Executive – Guest & Investor Experience Location: Kochi, Kerala Job Type: Full-time / Part-time Educational Qualification: MBA (Hospitality, Communications, or related preferred) Experience: Fresher / Experienced ( 1-2 year) Industry Type: Eco-friendly Hospitality / Premium Retreats Role Overview: We are seeking a warm, proactive, and guest-focused Customer Relations Executive to be the face and voice of our eco-conscious premium retreat. The ideal candidate will be responsible for delivering a seamless guest experience, maintaining long-term investor relations, and supporting brand reputation across all customer and partner touchpoints. Key Responsibilities: Guest Experience: Serve as the first point of contact for guest inquiries across phone, email, messaging, and social media. Assist with retreat bookings, special requests, and itinerary customization. Ensure a personalized and eco-conscious guest journey from pre-arrival to post-checkout. Address guest concerns or complaints promptly with empathy and professionalism, ensuring timely resolution and satisfaction. Maintain detailed records of guest interactions, feedback, and special preferences. Investor Mobilization & Support: Support initial inquiries and relationship-building with potential investors interested in our sustainable retreat model. Coordinate with the investor relations team to share brochures, concept decks, and follow-up communication. Maintain a CRM/database of investor leads, appointments, and ongoing interactions. Assist in organizing investor visit schedules and on-site experiences when required. Operational Collaboration: Work closely with reservations, housekeeping, F&B, and marketing teams to ensure smooth service delivery. Provide feedback from guests and investors to relevant departments to drive improvements. Ensure consistency in communication and adherence to sustainability and brand guidelines. Candidate Requirements: Excellent communication and interpersonal skills. Strong listening ability and customer-centric attitude. Basic knowledge of CRM tools and booking platforms. Ability to multitask and manage priorities effectively in a dynamic environment. Patience, empathy, and an eye for detail—especially in premium service delivery. Interest or background in eco-tourism, wellness, or sustainable hospitality is a plus. Preferred Traits: Passionate about eco-friendly living and hospitality. Comfortable interacting with high-net-worth individuals and international guests. Strong problem-solving mindset and commitment to customer satisfaction. Job Types: Full-time, Permanent Pay: ₹12,000.00 - ₹20,000.00 per month Schedule: Day shift Supplemental Pay: Commission pay Ability to commute/relocate: Kadavanthara, Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required) Language: English (Required) Work Location: In person
