Customer Order Management

Role Overview: As a Customer Order Management professional at AUMOVIO in Bommasandra, India, you will play a crucial role in managing customer orders efficiently. Your primary responsibility will be to ensure smooth order processing and provide exceptional customer service. You will need to process customer orders accurately and promptly using order management systems. Additionally, you will coordinate with various departments to ensure timely order fulfillment and delivery. Monitoring order status, resolving issues, and maintaining customer information in the CRM system will also be part of your role. Furthermore, you will generate and analyze reports on order trends and collaborate with the supply chain team to optimize order management processes while ensuring compliance with company policies. Key Responsibilities: - Process customer orders accurately and promptly using order management systems - Coordinate with various departments to ensure timely order fulfillment and delivery - Monitor order status and communicate updates to customers proactively - Resolve order-related issues and customer inquiries in a professional and timely manner - Maintain and update customer information in the CRM system - Generate and analyze reports on order trends, processing times, and customer satisfaction - Collaborate with the supply chain team to optimize order management processes - Ensure compliance with company policies and procedures related to order management Qualifications Required: - 5-6 years of experience in customer order management or a related field - Proficiency in order management systems and ERP software - Strong working knowledge of Microsoft Office Suite, particularly Excel - Experience with customer relationship management (CRM) software - Excellent data entry skills with high attention to detail - Strong analytical and problem-solving abilities - Outstanding communication and interpersonal skills - Bachelor's degree in Business Administration, Supply Chain Management, or a related field (preferred) - Understanding of supply chain processes and order fulfillment - Ability to work efficiently in a fast-paced environment - Customer-focused mindset with a commitment to providing exceptional service Note: Additional Information about the company - Ready to take your career to the next level The future of mobility isn't just anyone's job. Make it yours! Join AUMOVIO and Own What's Next.,