Customer Operations

Role Overview: OneBanc, a neobank dedicated to building the economic infrastructure for the Indian workforce, is looking for individuals who can contribute to enhancing value for all stakeholders. As part of the House of Experience team, you will be empowered to deliver fast and effective solutions to customers, ensuring a positive and personalized experience with every interaction. Your commitment to exceeding expectations and making a positive impact will be crucial in shaping the next chapter of OneBanc's story. Key Responsibilities: - Deliver genuine and personalized customer experiences to ensure satisfaction - Assist customers via chat, email, and phone by handling queries effectively - Solve problems with the best solutions while maintaining an efficient delivery process - Utilize strong interpersonal skills for effective written and verbal communication - Demonstrate problem-solving abilities to resolve issues promptly - Maintain an ownership mindset by being accountable towards deliverables - Address customer concerns with an empathetic approach Qualifications Required: - Proficiency in communication and analytics - Awareness of customer trends to enhance service offerings - Knowledge of CRM software and MS Office for effective operations Additional Details: OneBanc fosters a collaborative and diverse work environment where innovation and creativity are encouraged. The team at OneBanc believes in pushing boundaries, achieving the extraordinary, and making a positive impact. If you are ready to hustle hard, speed up your career growth, and grind on with dedication, OneBanc welcomes you to apply and be part of shaping the future success of the organization.,