Customer Operations Executive

Role & responsibilities

• Must have Hands on Experience/Knowledge on A2P SMS with Routing.
• Client On-Boarding
• Client Engagement.
• Escalation Management.
• Resolving customer complaints and informing concerned stakeholders.
• Handling customer queries/requests raised via E-mails, calls and ticketing tool.
• Should have good knowledge SQL, Excel, Advanced Excel & Power Point Presentation.
• Should have Reporting and analytical skills.
• SLA & KRA Management.
• Process and certification related to business operations is plus.

Preferred candidate profile

• Bachelors/ Masters degree.
• Minimum three plus years if experience in the job offered or in a related role.
• Must have knowledge in SQL, advanced excel and power point presentation.
• Customer Success & Business Operations experience.
• Able to communicate both on a technical and non-technical level.
• Exceptional interpersonal, verbal, written communication skills and good customer handling capabilities.
• Possess excellent presentation skills and proficiency at making one on one and group presentations.
• Good in understanding business numbers and sharp in analyzing and predicting trends.
• Be passionate and able to work in a fast-paced environment.
• Networking, persuasion, prospecting, negotiation, self-motivated.