Customer Operations Executive

Key Skills:

Roles and Responsibilities:

• Manage and oversee the order management process from initiation to fulfillment.
• Utilize SAP for tracking and processing customer orders efficiently.
• Collaborate with sales and logistics teams to ensure timely delivery of products.
• Address customer inquiries and resolve issues related to order status and delivery.
• Maintain accurate records of customer interactions and transactions.
• Assist in the development and implementation of process improvements to enhance customer experience.

Skills Required:

• Strong hands-on experience in order management and customer coordination
• Proficiency in SAP for processing and tracking customer orders
• Working knowledge of SFDC (Salesforce) for customer and order tracking (preferred)
• Basic to advanced Excel skills including macros for reporting and data management
• Understanding of contract management and master data maintenance (added advantage)
• Ability to multitask and prioritize in a fast-paced environment
• Excellent communication, stakeholder management, and problem-solving skills

Education: