Customer Operations Executive

Customer Operations Executive – Manufacturing Industry
Location: Chennai, India
Experience: 2–5 years
Department: Sales / Customer Service

About the Role
We are seeking a detail-oriented and proactive Customer Operations Executive to join our team in Chennai. In this role, you will be the vital link between our sales, production, and customers — ensuring smooth order processing, timely deliveries, and excellent customer experiences.

Key Responsibilities

• Manage end-to-end customer order processing from receipt to delivery.
• Coordinate with production, logistics, and sales teams to meet timelines.
• Handle customer queries, complaints, and escalations professionally.
• Prepare and maintain accurate sales orders, invoices, and dispatch documents.
• Provide regular order status updates to customers.
• Assist sales teams with quotations and order confirmations.
• Follow up on payments in coordination with the accounts team.

Skills & Qualifications

• Bachelor’s degree in Business, Commerce, or related field.
• 2–5 years of experience in customer operations, order processing, or sales coordination (manufacturing preferred).
• Strong communication skills and proficiency in MS Office.
• ERP/CRM knowledge is an advantage.
• Good problem-solving and multitasking abilities.
• Female candidates preferred

Job Type: Full-time

Pay: ₹8,603.45 - ₹31,128.75 per month

Benefits:

• Provident Fund

Education:

• Bachelor's (Required)

Experience:

• Customer Handling: 2 years (Required)

Work Location: In person