Customer Operations Apprentice

Role Overview: As a Customer Operations Intern at Infoblox, you will have the opportunity to join the Escalation Programs team in Trivandrum, reporting to the Manager of CAEP. In this role, you will play a pivotal part in supporting various critical functions related to customer escalation handling, program management, and cross-functional coordination. This position offers a hands-on experience in operations, customer success, and AI-enabled workflow optimization within a fast-paced, structured, and customer-focused environment. Key Responsibilities: - Review internal tracking tools like Excel trackers and dashboards for data accuracy, consistency, and completeness. - Follow up with stakeholders to close data gaps or clarify discrepancies. - Assist in assembling monthly performance reports and dashboards, utilizing AI-assisted analytics where applicable. - Maintain structured records and promote data hygiene across operational systems. - Update internal documentation including Root Cause Analyses (RCAs), knowledge base articles, and escalation case notes. - Organize shared drives with logical structures and version control. - Draft presentation materials for internal or customer meetings, enhancing visual quality using AI-powered design tools. - Coordinate meeting logistics, agenda preparation, and follow-ups. - Draft standardized communications using templates and AI-driven writing aids. - Identify and escalate aged or at-risk cases for follow-up. - Participate in usability testing for new tools, including AI-enabled case triage or escalation alerts. - Draft content for team newsletters, updates, or status reports, utilizing AI tools for initial drafts. - Collaborate with cross-functional teams on process updates, training, and escalations. - Conduct small research projects such as MTTR trend analysis and AI tool evaluation. - Participate in AI literacy and responsible-use workshops. Qualifications Required: - Solid attention to detail and organizational skills. - Basic proficiency with Microsoft Office or Google Workspace. - Excellent written and verbal communication skills. - Willingness to learn, take initiative, and adapt in a fast-paced environment. - Ability to manage time effectively and prioritize multiple tasks. - Exposure to CRM or ticketing systems like Salesforce, ServiceNow, or Jira. - Familiarity with knowledge management tools such as Confluence or SharePoint. - Interest in customer success, technical operations, data analysis, or program support. - Curiosity about AI applications in operational workflows. (Note: Additional details about the company are not included in the provided job description.),