Customer Onboarding Manager II

Role Overview: You will be responsible for managing the complete onboarding process for all ZoomInfo customers, ensuring a smooth and timely implementation experience. This includes serving as the primary point of contact, coordinating with cross-functional teams, and driving customer satisfaction through proactive communication and effective project management. Key Responsibilities: - Manage the comprehensive onboarding process for all ZoomInfo customers, including new business, renewals, and upsells, to ensure organized programs with detailed goals and timelines. - Serve as the primary point of contact for customers during the onboarding and implementation phase, addressing customer goals, managing tasks, and providing regular updates. - Build implementation strategies to ensure customers are onboarded within defined SLAs, coordinating communication with other business areas for a streamlined approach. - Collaborate with customer success, training, and integrations teams to create a cohesive approach for successful implementation and training. - Mentor customers on implementing ZoomInfo products, provide thought leadership, and address challenges they may face. - Ensure smooth handoff of new accounts to the Customer Success Manager and/or Account Manager, documenting wins and challenges for their success. - Own Customer Journey tasks in Salesforce, documenting all steps and touchpoints accordingly. - Perform various professional tasks with creativity, imagination, and a thorough understanding of employee/customer needs. Qualifications Required: - Bachelor's degree. - 3 to 5 years of experience in customer success and/or project management, preferably in a SaaS environment. - Ability to manage multiple priorities, adapt quickly to changes, and respond to customer requests effectively. - Highly collaborative, organized, and execution-oriented with strong presentation skills. - Excellent project management skills with attention to detail, timelines, and quality of work. - Strong problem-solving skills and flexibility in addressing project issues. - Experience with Salesforce CRM and B2B solutions is preferred. - Familiarity with ZoomInfo products and solutions is a plus. - Superior relationship and communication skills, both verbal and written. - Ability to thrive in a fast-paced environment that values hard work and self-motivation.,