Customer Master Data Steward

Illumina

4 - 5 years

5 - 8 Lacs

bengaluru

Posted:Just now| Platform:

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Skills Required

career development data analysis erp french spanish data quality data integrity crm salesforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Customer Data Steward is responsible for the creation and maintenance of Customer master data in alignment with governance standards to support and enable global business partners and processes
This a global role responsible for improving data reusability, accessibility and quality using Illumina s Master Data Governance (MDG) tool, SAP and Salesforce (SFDC) platform
The Customer Data Steward will monitor and maintain data quality and take corrective actions when necessary to ensure completeness, accuracy and on time delivery of the customer records and customer hierarchies

This position is based in Bengaluru, India and is responsible for supporting functions such as Sales, Service & Support, Customer Care, Credit and Tax in an efficient and timely manner.

Responsibilities:

Review, validate, and action requests for customer master creation and data changes from business partners (e.g., new account creation,
account hierarchies, contacts, etc.); Communicate clearly with requestors
Independently conduct root cause identification and analysis on moderate to complex requests and clearly communicate findings/actions for stakeholders
Recognize patterns across various requests and feedback received from business; Take initiative to consult with relevant stakeholders to implement processes and governance best practices
Collaborate with cross-functional internal business partners and Global Customer Master Data Governance teams to conform customer accounts to data quality policies and governed attributes
Identify opportunities for efficiency and act to implement/document them clearly; Share learnings with team members to improve global teams execution
Support other CRM Data Quality & Governance activities as it relates to commercial data (Growth, Cleansing and Enrichment)
Work collaboratively when required with fellow Customer Data Steward team members to complete work
Prepare, maintain, and present Documentation, Policy and Training content
Monitor and action on Data Quality reports to maintain data integrity and enforce data quality policies
Support UAT testing for ERP and CRM system enhancements

Qualifications:

Bachelors degree or equivalent in marketing, business or other related fields.
4 - 5 years of relevant CRM and transactional processing experience. SAP HANA S4, Fiori, and Salesforce experience preferred
Strong attention to detail and commitment to deliver quality work in a timely manner
Demonstrated ability to quickly adapt to shifting business needs while upholding critical focus on data quality standards and monitoring
Strong written and verbal communication skills
Strong understanding of the interaction between data attributes and business processes
Curiosity to investigate patterns, understand root causes, and support findings through data analysis
Demonstrated ability to multi-task and flex working styles between team settings and independent work
Possess an open, flexible, and positive can-do attitude with good communication and interpersonal skills
Possess an innate ability to navigate through new software and applications, especially web-based software
Creative, problem-solving approach to searching and deriving Customer information from online or off-line searches/mechanisms
Demonstrate effective team relationship skills
Intermediate experience using Excel (table navigation, xlookups, text formulas, pivots, etc.)
Experience working directly with US/Canada, European, or Asia stakeholders
Must be fluent in English. Additional languages are a bonus (Chinese, Spanish, French, Italian)

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