Customer Love Executive

Role Overview: As a Customer Love Executive at Leezus, your primary focus will be on owning and enhancing the customer experience. You will serve as the brand's representative across various communication channels, ensuring prompt issue resolution, fostering relationships, and creating a delightful customer journey. Key Responsibilities: - Lead customer communication via email, chat, marketplaces, and other channels, addressing issues with empathy, accuracy, and efficiency. - Drive CSAT and NPS scores in alignment with organizational objectives. - Monitor and analyze key metrics such as response time, resolution time, and repeat purchase rate. - Identify recurring issues, conduct root-cause analyses, and collaborate with cross-functional teams to implement solutions. - Engage with customers to upsell and cross-sell based on their preferences and history, transforming service interactions into valuable recommendations. - Extract actionable insights from customer interactions to enhance products, service experience, and overall customer satisfaction. Qualifications Required: - 3-5 years of experience in Customer Experience, CRM, or Community Management within D2C or consumer brands. - Strong empathy and communication skills, with a passion for problem-solving through active listening. - Exceptional organizational and analytical abilities to identify trends and drive process improvements. - Proven collaboration skills, comfortable working across departments to achieve common goals. - Proficiency in English; knowledge of Hindi and regional languages is advantageous. About The Organization: (Omit this section as there are no additional details provided in the job description),