Posted:1 day ago|
Platform:
Work from Office
Full Time
As a VKYC Executive, you will be the first point of contact in the customer verification process. Your role is to conduct secure and seamless video-based KYC (Know Your Customer) calls, ensuring all required customer details are accurately verified as per the standard operating procedures (SOP). This role demands strong communication skills, high levels of attentiveness, and the ability to make quick and accurate decisions during live interactions. You should be proactive, empathetic, and capable of handling customers with patience and professionalism.
Video KYC Audit is part of the Customer Experience team at Navi. This role will require you to audit calls of executives taking vKYC calls from customers in real time. The vKYC audit executives are required to do the following: Perform real-time customer identification through checks & reviews of KYC documentation on video calls to prevent fraudulent attempts. Strictly adhere to standard operating procedure and service quality standards. Therefore, you will be required to have the highest level of understanding of the vKYC process, to effectively and accurately audit calls taken by the executives
Navi Technologies
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