Customer Experience Professional

Company Description

At Fusion CX, we revolutionize customer experience by blending innovative technology with human connection. Our approach integrates advanced digital solutions and empathetic, personalized interactions to create exceptional experiences across all touchpoints. Our AI-driven tools empower our team to understand and anticipate customer needs, ensuring meaningful and memorable interactions. We serve various sectors including BFSI, Healthcare, High Tech, Retail, Utility, and Telecom, continuously innovating our technology stack. With operations in 15 countries and a workforce of 20,000 professionals, we provide localized support and globally informed solutions.

Role Description

This is a full-time on-site role for a Customer Experience Professional located in Bengaluru. The Customer Experience Professional will be responsible for providing excellent customer support, ensuring customer satisfaction, and handling customer inquiries. Daily tasks include managing customer interactions, analyzing customer feedback, and working closely with other team members to improve service delivery. The professional is expected to maintain high communication standards and foster positive relationships with customers.

Qualifications

• Interpersonal Skills and Customer Support expertise
• Ability to ensure Customer Satisfaction and manage customer relationships
• Strong Analytical Skills to interpret customer feedback and data
• Excellent Communication skills, both verbal and written
• Proven ability to work on-site in a collaborative environment
• Experience in customer experience or customer support roles is beneficial