Customer Experience Planning & Engineering Specialist-Senior

In this role as a Customer Experience Operations Trainer at FedEx, you will be responsible for covering Product & Process knowledge, Emotive & Soft skills, and more. You will act as a technical expert on complex and specialist subject(s) and support management with the analysis, interpretation, and application of complex information to contribute to the achievement of divisional and corporate goals. Additionally, you will support or lead projects by applying your area of expertise. What you will do: - Experience with Learning & Development, Analytical Skills, Planning & Organizing Skills, Presentation Skills, Problem-solving skills, Project Management Skills. - Strong Written & Verbal Communication Skills, Interpersonal Skills, Presentation Skills, Influencing & Persuasion Skills. You will be a great fit for this role if you have the following qualifications: - Customer Experience Operations Trainer experience covering Product & Process knowledge, Emotive & Soft skills, etc. - Ability to act as a technical expert on complex and specialist subjects. - Proficiency in supporting management with the analysis, interpretation, and application of complex information to contribute to divisional and corporate goals. - Experience in supporting or leading projects by applying your area of expertise. What you can expect: - Supportive Team Culture: Work with friendly, collaborative, and highly skilled professionals. - Growth Opportunities: Clear career progression paths, mentorship, and access to training and development resources. - Challenging Projects: Engage in meaningful work that makes a real impact, with the freedom to innovate and take ownership. - Inclusive Environment: A culture that values diversity, equity, and inclusion, where every voice is heard and respected. FedEx, being one of the world's largest express transportation companies, is committed to an equal opportunity and inclusive workforce. The company values fair treatment, growth opportunities, and diversity among its team members. Please note that the Job will close at 12am on the Posting Close date, so ensure to submit your application before the Close Date.,