Customer Experience Internship

As a Customer Experience Intern at Pickyourtrail, you will play a crucial role in ensuring travelers have a seamless and memorable journey. Your responsibilities will include: - Responding to customer inquiries via phone, email, chat, and social media in a timely and professional manner. - Identifying and resolving customer issues efficiently, ensuring problems are resolved to the customer's satisfaction. - Maintaining a deep understanding of the products and services to provide accurate and detailed information to customers. - Updating and maintaining customer records in the CRM system, ensuring all interactions are logged and information is up-to-date. - Collecting and reporting customer feedback to help improve products, services, and customer experience. - Escalating complex or unresolved issues to higher-level support or management as necessary. - Working closely with other team members and departments to ensure a cohesive and comprehensive approach to customer support. Pickyourtrail is the Indian millennial's most loved leisure travel brand, with a mission to make a positive impact by delivering meaningful and memorable travel experiences. They pride themselves on being India's biggest B2C travel company, offering a do-it-yourself vacation builder platform. Over 100,000 travelers from 14 countries have chosen Pickyourtrail, with exceptional ratings across TrustPilot, Facebook, and Google. Google has recognized Pickyourtrail's blend of expert-led advice and tech platform as the ideal solution for the vacation industry. The company continues to deliver exceptional value for new-age travelers, moving beyond traditional packaged tours. The team at Pickyourtrail consists of various professionals, from data scientists to marketing experts, each bringing their unique superpowers. If you are passionate about learning and scaling, and a code guru who effortlessly writes thousands of lines of code, you will find yourself at home at Pickyourtrail.,