Customer Experience - Corporate Volunteering

Company Description

BeingJigyaasu began as a simple idea from a curious engineer at BITS Pilani, aiming to make science fun and ignite curiosity in young minds. Over time, our mission evolved to address broader educational gaps, especially for children in underserved communities. By collaborating with corporates on Employee Engagement initiatives, we connect corporate resources and passionate employees with impactful community upliftment projects. Today, we are dedicated to building a better, compassionate world through initiatives that go beyond education to tackle societal challenges.

Role Description

This is a full-time on-site role located in Pune for a Customer Experience Role. The candidate will oversee all aspects of customer interactions, ensuring excellent service and satisfaction. They will be responsible for developing and implementing strategies to enhance customer experience, analyzing customer feedback, and leading a team to deliver outstanding service.

Qualifications

• Strong Analytical Skills
• Experience in Customer Satisfaction and Customer Service
• Expertise in Customer Experience Management
• Proven Team Leadership abilities
• Excellent verbal and written communication skills
• Ability to work in a fast-paced environment and handle multiple priorities
• Bachelor's degree in Business, Marketing, or a related field

Locations

Pune, mumbai, Ahmedabad, Rajkot, Surat, Baroda, Delhi, Kolkata, Lucknow, Kanpur, Chennai, Hyderabad, Coimbatore, Madurai, Bhopal, Indore,