Customer Experience Architect

As a Customer Experience Architect (CXA) at Adobe, you will play a vital role as a subject matter expert for the suite of Adobe Experience Cloud products and services. Your main responsibility will be designing transformational solutions and collaborating directly with clients to address their business requirements. You will work closely with sales teams to influence and accelerate large sales opportunities on a global scale. Your expertise and thought leadership will guide the entire transformation process, acting as a bridge between internal and external stakeholders to align delivery strategies, estimates, and timelines to meet client needs. In this dynamic role, you will drive multiple customer opportunities simultaneously, operating in a fast-paced environment. Your tasks will include preparing compelling proposals that outline technical solutions, engagement approaches, and timelines. Engaging in deep discovery sessions with clients, you will gain insights into their key business needs, implementation use cases, and technical requirements. Effective communication with customers and internal stakeholders throughout the pre-sales cycle will be crucial for success. Your problem-solving skills will be put to the test as you devise innovative solution architectures tailored to each client's objectives. You will be responsible for developing comprehensive recommendations, proposals, and scope of work documents for Adobe Consulting engagements. Educating customers on Adobe's diverse capabilities to drive transformation will be a key aspect of your role. To excel in this position, you should possess over 10 years of experience in technical/business/services pre-sales consulting, ideally with expertise in multiple Adobe Experience Cloud products or leading Digital Experience Platforms (DXPs). Your knowledge of current digital marketing trends, best practices, and the digital experience platform landscape will be essential. Moreover, your ability to drive pre-sales activities, lead workshops to define client requirements, and design and optimize business processes will be critical for success. Desirable qualifications include experience or certification with Adobe Experience Cloud products, an understanding of custom software development processes, and familiarity with engagement methodologies. If you have experience as a Consulting Manager or Senior Manager in a large consulting organization, it would be beneficial. Additionally, having a background that spans delivery roles and contributions in the pre-sales domain would be advantageous. At Adobe, we are committed to creating an inclusive and accessible environment for all individuals. If you require any accommodations to navigate our website or complete the application process due to a disability or special need, please reach out to accommodations@adobe.com or call (408) 536-3015. We value a fair and open marketplace for all employees and have policies in place to prevent illegal agreements with other companies regarding the recruitment or hiring of each other's employees.,