Customer Experience Architect

Nutanix

10 - 12 years

0 - 3 Lacs

Bengaluru Karnataka India

Posted:1 week ago| Platform: Foundit logo

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Skills Required

architecture usage

Work Mode

On-site

Job Type

Full Time

Job Description

Your Role

Build and nurture relationships with 6-8 strategic customer accounts to ensure successful adoption of Nutanix technology.
Serve as a trusted post-sales advisor, overseeing all customer needs from deployment to long-term operation.
Collaborate with internal teams and customer architects to align technical solutions with business goals.
Create and document tailored Customer Success Plans, regularly reviewing progress and satisfaction metrics.
Facilitate technical onboarding for new customers, ensuring alignment with their desired outcomes.
Collect customer feedback to influence product development and service enhancements.
Achieve Nutanix Certified Expert (NCX) certification within the first 6-12 months of employment.
Drive product adoption and expansion by providing actionable insights on technology usage and best practices.

What You Will Bring

10-12 years of experience in customer-facing technical roles with a focus on building credibility with mid-senior level audiences.
Strong technical knowledge in data center technology and virtualization, especially hybrid multicloud solutions.
Familiarity with architectural frameworks such as ITIL and TOGAF.
Technical certifications (e.g., NCX, VCDX, VCAP, NPX, ITIL v4) that demonstrate expertise.
Excellent communication and relationship-building skills to advocate for customer needs.
Ability to create and document tailored Customer Success Plans that align with business goals.
Proven problem-solving skills and a customer-centric mindset that drives positive outcomes.
Strong collaboration skills to work effectively with internal teams and customer architecture teams.

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