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Customer Exp and Faults Engineer

Customer Exp and Faults Engineer

Ericsson

3 - 7 years

0 Lacs

noida uttar pradesh

Posted:1 week ago| Platform: Shine logo

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Skills Required

network monitoring telecom infrastructure work orders incident management service alarm monitoring ticket management sla compliance fault remedies

Work Mode

On-site

Job Type

Full Time

Job Description

As a Surveillance Engineer at our organization, your primary responsibility will be to perform service quality surveillance and assurance Level 1 Operations activities. This will involve monitoring events on the network and ensuring timely escalation to the relevant function for restoration or resolution. **Key Responsibilities:** - Perform Service Alarm Monitoring. - Manage alarms for the assigned Network Services. - Handle ticket management. - Monitor all events in the Customer's managed infrastructure to ensure optimal performance and compliance with SLAs. - Interact with resources and service instances to gather network, IS/IT/Telecom Infrastructure events information. - Dispatch fault remedies requiring on-site presence as per SLA/KPI. - Handle work orders. - Follow up on events with relevant departments as per the MSTOP process. - Work towards KPI & Balanced Scorecard parameters. - Adhere to the IPM parameters assigned by the CA Manager. - Manage the incident ticket lifecycle. - Ensure alignment with organizational guidelines, departmental processes, and procedures. **Qualifications Required:** - B.Tech in Electrical Engineering/Telecommunication Engineering/Computer Science. - Industry experience: 3-5 years in Telecom. - Certifications related to Telecom/IP will be an added advantage. At Ericsson, you will have the opportunity to utilize your skills and creativity to innovate and address some of the world's toughest challenges. You will work alongside a team of diverse innovators, all motivated to exceed the status quo and shape the future. Apply now to be part of our dynamic team!,

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Customer Exp and Faults Engineer