Customer Exp and Faults Engineer Ericsson

3.0 - 7.0 years

0 Lacs

noida, uttar pradesh

On-site

As a Surveillance Engineer at our organization, your primary responsibility will be to perform service quality surveillance and assurance Level 1 Operations activities. This will involve monitoring events on the network and ensuring timely escalation to the relevant function for restoration or resolution. **Key Responsibilities:** - Perform Service Alarm Monitoring. - Manage alarms for the assigned Network Services. - Handle ticket management. - Monitor all events in the Customer's managed infrastructure to ensure optimal performance and compliance with SLAs. - Interact with resources and service instances to gather network, IS/IT/Telecom Infrastructure events information. - Dispatch fault r...

Posted 1 week ago

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Customer Exp and Faults Engineer Ericsson

3.0 - 7.0 years

0 Lacs

noida, uttar pradesh

On-site

As a Surveillance Engineer at our organization, you will be responsible for performing service quality surveillance and assurance Level 1 Operations activities. Your role will involve monitoring events on the network, ensuring timely escalation to the relevant function for restoration or resolution. - Perform Service Alarm Monitoring. - Manage alarms for the assigned Network Services. - Handle ticket management. - Monitor all events in the Customer's managed infrastructure to ensure optimal performance and compliance with SLAs. - Interact with resources and service instances to gather network, IS/IT/Telecom Infrastructure events information. - Dispatch fault remedies requiring on-site presen...

Posted 2 months ago

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