Customer Executive – General Insurance

We are looking for an experienced Customer Executive with a strong background in General Insurance to join our team in Ahmedabad. The ideal candidate should have excellent communication skills, good command over MS Excel, and a proven record of handling customer queries and policy servicing efficiently.

Key Responsibilities:

• Handle customer queries related to general insurance policies (health, motor, fire, etc.).

• Assist clients with policy renewals, endorsements, claims, and documentation.

• Maintain and update customer data accurately in Excel and internal systems.

• Coordinate with insurance companies and internal teams for policy issuance and claim follow-up.

• Provide exceptional customer service through calls, emails, and in-person interactions.

• Generate and analyse reports using Excel for management review.

• Ensure timely resolution of customer issues and maintain a high level of satisfaction.

Requirements:

• Graduate in any discipline (insurance background preferred).

• 5–7 years of experience in customer handling within the general insurance sector.

• Excellent verbal and written communication skills.

• Strong proficiency in MS Excel and basic computer applications.

• Good understanding of insurance products and procedures.

• Ability to join immediately.

Benefits:

• Competitive salary package (₹45,000 – ₹50,000/month).

• Opportunity to work with a reputed insurance firm.

• Friendly and growth-oriented work environment.