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Customer Engineering Product Advisor

Customer Engineering Product Advisor

Cummins

2 - 7 years

4 - 9 Lacs

Pune

Posted:2 hours ago| Platform:

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Skills Required

Customer Engineering Product Advisor project management technical support project documentation quality assurance technical specifications

Work Mode

Work from Office

Job Type

Full Time

Job Description

This dual customer/product-focused developing leadership position serves as the expert technical liaison between OEMs and represents our customers during new product development programs. Applying Cummins products to customer vehicles requires the development of technical specifications, implementing new design configurations, and delivering high-performance, low-cost equipment and system solutions integrated with customers products in various applications. Integrating high-quality and optimized customer solutions requires interaction with sales and marketing teams. Key Responsibilities:

Obtains input and negotiates with Subject Matter Experts and Value Package
Introduction (VPI) Teams and delivers product data and installation requirements to Application Engineers and OEMs.

Uses systems knowledge and expertise to make decisions in the areas of product selection, design, and integration that impact OEM machine performance, optimization, and quality.

Creates, manages, improves, and applies processes such as Installation Quality Assurance, OEM integration, and product selection.

Develops strong working relationships with customer technical counterparts to serve as their primary liaison for technical support and problem resolution.

Serves as a local authority in product, application, and market knowledge to support OEM product selection and equipment design.

Drives and manages system-level requirements during the translation of customer needs and "voice of the customer" into functional product requirements.

Leads and participates in technical meetings within mechanical, electrical, and software design teams.

Creates and manages project documentation, including Scope of Work (SOW) documents, Software Design documents, Test Plans, and Project Plans.

Develops safety assessment plans for various functions and prepares documentation for safety audits and certification processes.

Leads problem resolution efforts for complex systems, providing technical guidance and decision-making in ambiguous situations.

Coaches and mentors junior engineers, project managers, and cross-functional team members.

Qualifications:

Bachelor's degree in Engineering or an appropriate STEM field is required. A post-graduate (Master's) degree relevant to this discipline may be required for select roles.

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Cummins

Engineering, Manufacturing

Columbus

60,000 Employees

228 Jobs

Key People

Jennifer Rumsey

President and Chief Executive Officer
Mark Smith

Chief Financial Officer
Tony Satterthwaite

Vice Chairman
Isaac P. Copley

Chief Technology Officer

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Customer Engineering Product Advisor