Customer Engagement Manager (Referral Sales)

As a Customer Engagement Referral Sales representative based out of the Regional Office, your role involves making welcome calls to new and loyal customers. During these calls, you will highlight the key USPs of the referral program and aim to secure direct visit appointments to provide detailed information about the program. Your objective is to offer a warm and friendly experience to customers, addressing any initial queries or concerns they may have. Your follow-up efforts will be crucial in converting prospective leads into successful referrals. Key Responsibilities: - Make welcome calls to new and loyal customers, highlighting key USPs of the referral program - Seek direct visit appointments to explain the referral program in detail - Address initial queries and concerns, ensuring a positive customer experience - Follow up with prospective leads until they are converted into referrals - Manage customer interactions and relationships throughout the project tenure - Communicate effectively and promptly with customers regarding referral-related doubts and concerns - Connect customers to the CRM/Sales team for purchase-related queries - Coordinate with internal teams (sales, marketing, CRM) to ensure a seamless customer experience - Update customer records and interactions in the system - Maintain accurate and updated information on the progress of customer referrals - Conduct monthly engagement calls to referrers, updating them on regional events and new project details - Inquire about prospects and stay connected with referrers Qualifications Required: - Excellent communication skills, both verbal and written - Strong interpersonal skills to build and maintain customer relationships - Ability to address customer queries and concerns effectively - Proficiency in CRM systems and sales tools - Prior experience in customer engagement or sales roles is preferred In this role, your interactions with customers and your coordination with internal teams will play a critical role in providing a positive customer experience and driving successful referrals. Your attention to detail in maintaining customer records and your proactive approach in engaging with referrers will contribute to the overall success of the referral program.,