Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in maharashtra
>
Accenture in India
>
Customer Contact Comms Associate- Voice

Customer Contact Comms Associate- Voice

Accenture in India

1 - 5 years

0 Lacs

maharashtra

Posted:6 days ago| Platform: Shine logo

Apply

Skills Required

customer satisfaction customer care customer support operations written communication verbal communication omnichannel customer service customer experience cx customer communications call handling

Work Mode

On-site

Job Type

Full Time

Job Description

As a Customer Contact Comms Associate at Accenture, you will be aligned with the Customer Support vertical to manage and resolve customer queries, handle escalations and complaints, and provide optimal resolutions. Your responsibilities will include closing faults and complaints within SLAs. Strong written and verbal communication skills, along with proficient call handling abilities, are essential for this role. Customer service is crucial for building and maintaining positive relationships with clients. **Key Responsibilities:** - Solve routine problems by following general guidelines and referring to precedents - Communicate with customers via phone, email, and portal tickets - Receive detailed instructions for daily tasks and new assignments - Make decisions that directly impact your work - Work as an individual contributor within a team with a specific scope of work **Qualifications Required:** - Graduation in any field Accenture is a global professional services company known for its expertise in digital, cloud, and security solutions. With over 699,000 employees across 120 countries, Accenture offers Strategy and Consulting, Technology and Operations services, all powered by advanced technology and intelligent operations centers. Embracing change, Accenture aims to create value and shared success for clients, employees, shareholders, partners, and communities. Visit www.accenture.com for more information.,

More Jobs at Accenture in India

Application Developer

Ahmedabad, Gujarat, India

5 - 5 yrs

Salary: Not disclosed

GN SC&O - S&P – Business Solutions – Analyst

Hyderabad, Telangana, India

1 - 2 yrs

Salary: Not disclosed

Trust & Safety New Associate

Hyderabad, Telangana, India

Experience: Not specified

Salary: Not disclosed

Performance Engineer

Hyderabad, Telangana, India

5 - 5 yrs

Salary: Not disclosed

Application Developer

Hyderabad, Telangana, India

3 - 3 yrs

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Accenture in India

Business Consulting and Services

Dublin 2 San Francisco

Login to

Please Verify Your Phone or Email

Confirm Action

Customer Contact Comms Associate- Voice