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Customer Contact Comms Analyst - Voice

Customer Contact Comms Analyst - Voice

Accenture

3 - 5 years

3 - 7 Lacs

bengaluru

Posted:7 hours ago| Platform:

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Skills Required

market research product planning marketing product management customer analysis competitor analysis project management data analysis business analysis business development swot analysis market analysis strategic planning product development

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Skill required: Omnichannel - Customer Service

Designation: Customer Contact Comms Analyst - Voice

Qualifications:Any Graduation

Years of Experience:3 to 5yrs

What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in written & verbal communication. Good call handling skills.Customer service refers to the assistance and support provided by a business or organization to its employes. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.

What are we looking for? Customer CareCustomer Support OperationsCustomer SatisfactionCustomer Experience (CX)Customer Communications

Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems This is a voice process and the communication with the customer can happen through phone, emails and through portal tickets. In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts
Qualification
Any Graduation

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Customer Contact Comms Analyst - Voice