Customer Care Service

Infiniserve IT Solution Pvt Ltd

1 years

2 - 3 Lacs

gurugram haryana

Posted:6 days ago| Platform: SimplyHired logo

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Skills Required

customer service english presentation skills bachelor's degree in-person communication skills

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: Customer Support Executive

Location: Gurgaon

Department: Customer Service

Job Type: Full-time

Key Responsibilities:

Respond promptly to customer inquiries via phone, email, chat, or social media.
Identify and assess customers' needs to achieve satisfaction.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
Keep records of customer interactions, process customer accounts, and file documents.
Provide feedback on the efficiency of the customer service process.

Required Skills & Qualifications:

Bachelor's degree in any discipline (preferred).
Proven customer support experience or experience as a client service representative.
Strong phone contact handling skills and active listening
.Excellent communication and presentation skills.
Prior experience in customer service or support roles is an advantage.

Preferred Qualifications:

Both fresher and experienced candidates can apply for this customer service role.
Experience in telecom, BPO, and Tele sales industries is a plus.
Fluency in English and Hindi

Send your CVs

Email :- [email protected]

Contact No.- 9430049665

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹31,000.00 per month

Benefits:

Health insurance
Paid sick time
Paid time off
Provident Fund

Ability to commute/relocate:

Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

Are you Ok with Customer Service?

Education:

Bachelor's (Required)

Experience:

Customer support: 1 year (Required)

Language:

English (Required)

Work Location: In person

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