1 - 2 years

0 Lacs

Posted:1 week ago| Platform: Shine logo

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Work Mode

On-site

Job Type

Part Time

Job Description

Position Overview

Customer Care Service

Key Responsibilities

As a Customer Care Service representative, your primary responsibilities will include:

  • Responding promptly and effectively to customer inquiries via phone, email, and chat.
  • Resolving customer issues and complaints with a focus on problem-solving and customer satisfaction.
  • Handling customer queries with professionalism and empathy.
  • Maintaining accurate records of customer interactions and transactions.
  • Collaborating with other departments to ensure a seamless customer experience.
  • Providing feedback on customer trends and issues to help improve our services.
  • Participating in training and development programs to enhance your skills and knowledge.

Qualifications

The ideal candidate will possess the following qualifications:

  • Strong communication skills, both verbal and written.
  • Proven problem-solving abilities and a customer-centric mindset.
  • Experience in handling customer calls and queries effectively.
  • Ability to work in a fast-paced environment and manage multiple tasks.
  • Proficiency in using customer support software and tools.
  • A positive attitude and a willingness to learn and grow within the company.

If you are passionate about providing exceptional customer service and are looking for an opportunity to grow your career in a dynamic environment, we encourage you to apply for this exciting position. Join us in making a difference in our customers' lives!

We look forward to receiving your application and potentially welcoming you to our team!

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